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About your GoToAssist® web account

Your GoToAssist web account is where you take advantage of everything that GoToAssist has to offer. You can access all of the data stored in your search index using dashboards, searches, and applications. You can keep your fingers on the pulse of your IT infrastructure via customizable GoToAssist dashboards. On your web account, you can also access Share-its that the greater GoToAssist community has developed. You can administer your account, change names and passwords, access data keys, and more. Your GoToAssist account provides the following main areas:

My GoToAssist page
The GoToAssist home page provides details about your account, and gives you quick access to applications and inventory, as well as helpful tips to use GoToAssist effectively. You can use GoToAssist Share-its contributed by the greater GoToAssist community. Like any browser, your GoToAssist account includes a search bar on every page, so you can query your data at any time. Simply type questions in plain English, such as dell to find all the Dell machines in your IT environment. You can drill-down the resulting hit lists for more specific information. You can also quantify by selecting relevant data from your resulting hit list to create tables and charts. (And you can also write queries in the SQL-like GoToAssist Query Language, developed especially to give you the flexibility and power you need to answer just about any IT question.

Dashboards
Dashboards allow you to visualize all aspects of your IT environment and statistics on a single page so that you can monitor what's happening on an ongoing basis. Use dashboards to display alerts, inventory, network management, server health, and more. You can use the default dashboards in the Dashboard Configurator, or create and customize your own. For example, create one for network management, one for inventory management, and a third for user management. Customize your dashboards by adding previously designed searches, either queries you wrote or share-its that you've gleaned from other GoToAssist users who shared their ideas. Since the Crawler is continually reporting new data, the dashboard displays are dynamic and self-updating. You can add purpose-built applications to your dashboards as well.

Applications
Use GoToAssist applications such as the Alerting application, Inventory application, Netflow application, and Patch Management application -- and application widgets to solve specific problems. Install and uninstall them from your Application page, and add them to customize your dashboards.

Community
Use the Community section to take advantage of the expertise and development of your peers. Fellow GoToAssist users have created and shared some of their best searches, dashboards, and more, and are talking about them. If you have a question that leaves you scratching your head, chances are that someone else does too. Check out the GoToAssist community page to see what other IT professionals have done. You can post your own gripes and questions. Better yet, share the things that worked for you, and even get recognition for it.